![]() Once I ran their program and it found my files, it wouldn't let me access them until I paid $79. The company got me to try their product by offering a "free" retrieval of my files. About a year ago, I had bought this product to retrieve some files on a corrupted external hard drive. We look forward to get in touch with you via Trustpilot soon, so that we can do the needed assistance with priority. Back to the recovery issue (files are corrupted), we desperately hope to investigate the real manifestation or cause and then provide a solution in a targeted manner, however, the current information is too limited. ![]() But if you have a VAT ID, you can send it to us after receiving an invitation from Trustpilot or drop an email at directly, our support will check it and process a refund for the VAT fee separately. It applies more or less to all goods and services that are bought and sold for use or consumption. Regarding the TAX charge you mentioned, it is a general, broadly based consumption tax assessed on the value added to goods and services. We strive to provide clear and transparent information about our pricing and licensing policies, and we appreciate your feedback as we continue to improve our offerings. While the trial is free of charge, users are required to purchase a license to continue using the software beyond the trial period. Please note that our trial period is intended to give users an opportunity to experience the full range of features and benefits of our software before making a purchase decision. Really apologize for any confusion regarding our free trial offer.
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